But what is this wonderful advice then? What wisdom is it that means that restaurants can: cut costs, provide a better product and contribute to a good overall service?
It is to stop producing bad, lazy and fussy dishes. In other words make up a menu of only a few good meals from decent quality ingredients.
Aside from creating great TV, it also dishes out (no pun intended) a sensible set of rules that many companies beyond the restaurant market would do well to follow.
- Base your offering on the talent you have in your organisation
- Simplify your product offering or risk confusing your customer
- Listen to comments, then act quickly and accordingly
- Don't be afraid to listen to the specialist