Well, apparently not very well, as in the UK we spend almost five days a year communicating with customer services by phone, in person or via the Internet.
This astonishing fact comes from a recent European DHL survey that suprisingly shows that 5.8billion hours a year in the UK are spent dealing with Customer Services staff. This is an average of two hours & 16 minutes a week......!
The UK's top three dislikes about customer service are:
- waiting times (83%)
- language barriers (80%)
- lack of knowledge (74%)