Thursday, January 29, 2009

Customer Complaints go viral

There's a rather amusing email compalint to Richard Branson doing the rounds, from a less-than-amused passenger returning from Mumbai to Heathrow in December.
http://www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html

Rather than reply in the same manner Sir Richard phoned the chap (Oliver Beale art director at ad agency WCRS) and personally thanked him for his email.

The Worlds's favourite bearded airline owner even invited him to select the food and wines for future Virgin flights. Mr Beale said: "He was incredibly nice about the whole thing but I haven't received any compensation since talking to him."
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