Thursday, November 8, 2012

How much value is your website data giving you?

I'm on a mission to make sure companies get more value from the online data they collect. Why?
Well most companies now know that they can plug analytics into their website, ranging from the free (but still incredibly useful) Google Analytics, to paid for products such as: Coremetrics, Adobe [yes, we do still call it Omniture] and WebTrends.

For me the diagram below highlights the increasing value of website analytics and their importance to the business.
Reading the diagram from the bottom up, you firstly move on from a position of no data (or badly collected data) by setting up correct data capture processes. This can be anything as simple as collecting log files from your web server of visitor traffic. However by taking the next step (e.g. implementing website analytics) an organisation makes the move to having information it can use, now typically presented in the form of tables, diagrams, etc.

But, that is typically where most companies stop. However there's an additional layer above that, delivered by carrying out data analysis on the available information and creating valuable online insight.
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