Monday, November 17, 2008

A social media crisis for Motrin

Word has reached these shores of a Social Media backlash to the TV adverts for Motrin a painkiller in the US.

The ad targetted mums who carry their child in a sling on their body and went on to mention how this this is fashionable and gives you back pain. They haven't gone as far as to say "your child is a pain in the neck", but a lot of people took offence to the clip, blogging about it:
(e.g. http://shakethesalt.com/2008/11/motrin-the-anti-mom/ ) and using Twitter. (At this time of writing, the http://www.motrin.com/ website is even down).

Judge for yourself :



This is a warning to every brand. Your customers could take offence, even at your highly-researched campaign, especially if it targets a sensitive section of the population (e.g. new mums). Make sure you have plans in place for how to deal with this sort of crisis and learn from how other companies respond.
(Note to Motrin: Perhaps taking down your own website at a point like this isn't the best policy?)
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