In an article I published last week on LinkedIn, I described how the area of Smart Ticketing for transport & mobility typically breaks down into the following key capabilities:
The ability to use electronic devices (e.g. smart cards, mobile phones) for the payment and storage of one or more transport products (e.g. a single ferry journey, a weekly bus season ticket, an over 50s rail discount entitlement, etc.)
The ability to use contactless technology to inspection and validation of these products, such as via the use of tapping on (or being in proximity to) a reader device.
The ability to collect and manage data about passenger products, usage and discounts either individually (via a customer account) or on a more general (anonymised) basis, so that services can be monitored, charged for or subsequently improved.
These three capabilities are still very high level and can be subdivided into lower level functional task. But before doing this I wanted to consider if I may have missed a key one?
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