World Passenger Festival - more than just an attendee

I have attended the Wold Passenger Festival (WPF) a couple of times. Once before the pandemic and also last year (2022). Its a great place to meet industry contacts across the transport & mobility sector and learn from all the vendors and presentations. 

This year I am not just attending WPF, but also have the role of chairing / moderating the Digital track at the event. 

Key capabilities of Smart Ticketing

 In an article I published last week on LinkedIn, I described how the area of Smart Ticketing for transport & mobility typically breaks down into the following key capabilities:

The ability to use electronic devices (e.g. smart cards, mobile phones) for the payment and storage of one or more transport products (e.g. a single ferry journey, a weekly bus season ticket, an over 50s rail discount entitlement, etc.)

The ability to use contactless technology to inspection and validation of these products, such as via the use of tapping on (or being in proximity to) a reader device.

The ability to collect and manage data about passenger products, usage and discounts either individually (via a customer account) or on a more general (anonymised) basis, so that services can be monitored, charged for or subsequently improved.

These three capabilities are still very high level and can be subdivided into lower level functional task. But before doing this I wanted to consider if I may have missed a key one?