Saturday, November 18, 2017

Where Does Agile Thrive?

In this diagram from the differnet scales show where agile development typically works best....

Wednesday, November 1, 2017

The ever-increasing consumerisation of IT

So, according to the latest news… enterprises now buy 50% of their software without IT involvement. Does this figure come as a shock to those of us that have foot in both the Business and Technology sectors? Yup... kinda!

There is no doubt that the consumerisation of IT is having a significant effect on businesses, with many different lines-of-business having their own very healthy budgets to procure technology that supports their day-to-day work and often without getting the IT department of an organisation involved. Online applications, software as a service (SaaS) and the general rise of digital service subscriptions over the last decade or so have added to the on-going cost of technology that is out of the hands of the very people who used to procure, manage and support it.

And just as one hand gives (functionality to the business) the other takes away (control and coordination from the IT department). Which in-turn means less budget and potentially less staff are needed… which brings its own complications: IT staff are spread more thinly, they are only brought in when a system needs fixing and they now may have to face-off to highly competent technologists in Finance, Sales or HR.

Tuesday, September 26, 2017

Digital Darwinism Doesn't Have A Start Date

Digital Darwinism, the evolution of online services, propositions and systems that will eventually change every industry, is a concept that has been gradually creeping up on most people.

It's the little changes we don't see happening every day that add up to a lot over a short period.
  • When did you start relying on Uber (or some other more ethical ride hailing App) to get you home after a late night in the office? 
  • When did you start using the term "to Google" rather than just "to search online?"
  • When did you start discussing that new Netflix series, as opposed to the regularly scheduled broadcast TV show you used to watch?
  • When did you start ordering your household goods on Amazon?
  • When did you start playing YouTube videos, rather than play music from your CD collection?

In the end you realise that there's less and less likely that there was a specific date for when you actually started doing these things... it just sort of happened. Or if you are a young person, you don't actually recall a date when many of these things were not the norm.

Evolution isn't a thing that happens to other creatures and people, with digital technologies the best example is happening right now.

Monday, September 25, 2017

Writing about Smart Ticketing

In my recent LinkedIn article “The 6 things they should tellabout smart ticketing and don’t” I cover some essential information that I would have found useful before entering into the world of ITSO Smart ticketing.

In this article I mention how: the industry if full of acronyms, Smart ticketing doesn’t necessarily mean smart customers (straight away), the benefits of combining smart ticketing with a decent online proposition, how you shouldn't stop improving the holistic user experience, testing and smart ticketing technical architecture.

This post has turned out to be my most successful article so far, with a large number of views and a few comments too. It has clearly proved to be interesting and engaging. Which is exactly why I wrote it.

Tuesday, September 5, 2017

Failing to Architect with Agile is Architecting to Fail

Agile approaches to development and online product delivery are almost de-facto these days. Every private and public sector organisation wants to be transformed, nimble, lean and able to deploy digital services quicker and quicker to their ever-demanding customers. And it is not just in the IT coding department that there’s been a change in vocabulary. An agile approach can even be adopted by a company’s commercial team, marketing department and even some of their operational functions (plus don’t even get me started on how much senior managers, procurement and HR have to change too – but that’s something for another post).

But I’m going to stick my next out (once again) on a subject I’m passionate about… Technical Architecture and how it clashes with agile delivery.
Or more succinctly put: Agile Architecture Doesn’t Work

There, I’ve said it now and I’ve been wanting to say it for a while. It has been on my mind as I’ve heard the opposite mentioned in podcasts, or read about it in blogs and books.
I guess I was trying to get this off my chest when I wrote my recent blog post “Digital Transformations starts and ends with Digital Architecture”. As in my mind, the science (or is it art?) of crafting a robust yet flexible technical architecture that supports digital business aims is the one thing you can’t build as you go.

Creating the technical architecture for your new venture takes planning. You also really only need one Technical Architect, the person who owns the architecture and has the responsibility for its solution design and ensures re-use of common components. Not a bunch of developers who all want to create a part of the architecture they are responsible for.

It’s like wandering around on a gap year between school and university (or school and work, or university and work).  You may be able to make up your journey as you go, with just you or a travelling companion making the decisions… but the roads and the map are pretty much fixed.

So...  although some agile practitioners talk about how agile approaches can help architecture deliver quicker or better.  I firmly believe that it is architecture that facilitates faster and more robust agile delivery.

Monday, August 28, 2017

Digital Transformation Starts and Ends with a Digital Architecture

The implementation of business transformations within organisations, and especially digital business transformations, is growing to a peak level right now. Chief Information Officers and Heads of Transformation are stepping in to: “digitally enable businesses”, “implement customer self-service channels”, “put the customer at the centre/focus” or just to simply “be more digital” (whatever that means).

However, when you ask these organisations what they are doing to change their internal systems and technical architecture design to facilitate this change, many either go quiet or simply utter something such as “it’s not about technology, it’s mainly about people”… Which I have worked out to actually mean “that technology stuff isn’t as interesting as building something nice & glossy I can show to the board”.

But let’s flip this around for a minute…

Digitally enabling your business usually means taking control of the data in your organisation and enabling it via online technologies. Yes, it does therefore mean the creation of some sort of new database or cloud-based big data lake that can then have modern web services integrated to it, so that some or all of this can be presented within a browser interface.

Implementing customer self-service channels, typically boils down to pretty much the same thing.  Web services and functionality are (securely - obviously) exposed to external customers via web and mobile App channels, so that contact centres or telesales operations can be scaled back or redeployed to different tasks. This also usually comes with a more onerous set of performance & availability criteria, so that a (near) 24/7 service can be offered to customers. However, presenting these services to real users also means that the systems behind-the-scenes need to be able to scale and adapt to changing user demands. Just plugging a rich user interface into a legacy system and hoping for the best is not digital architecture, it is digital anarchy.

Putting the customer at the centre of a business is an easy thing to say and a much harder objective to implement. Most organisations have been created to make money and therefore have lines-of-business designed to perpetuate this purpose. Consequently, technology systems are developed to support these structures and maintain the status-quo, rather than re-orientate things to make sense to the customer or help facilitate their engagement. It might be the ideal, but very few companies actually have end-to-end integrated systems that enable a single customer to be consistently tracked throughout their entire lifecycle. In short, creating technology to enable a customer to be in the middle of a business isn't always as easy as the sales PDF brochure states, especially if you don’t have a decent vision of how these systems need to work together.

So what can a decent technical architecture do for your company’s digital transformation?

It can provide a stable backbone that can support your technical & process change objectives. It can facilitate agile incremental delivery based upon re-usable components. It can help your business grow by supporting integration of other online services, API’s and data sources.

If you’re planning any of this, can you afford to NOT have the right digital architecture?

Tuesday, August 22, 2017

Google launching subscription tools for publishers

Google has announced it is making renewed effort to help news publishers drive more subscriptions.

Initially these new changes will involve The New York Times and the Financial Times, but apparently the search giant is talking to dozens of other outlets

Full article on Bloomberg here.