Wednesday, July 31, 2013

Forget creating a digital strategy

Digital Strategy, I hear & read the words repeatedly in the line of my business. It seems that it’s the current phrase to use within a company, which is annoying as I’ve been writing them for around a decade and a half now.
Now typically in this blog I would drill into the subject of the different aspects of creating and maintaining a digital strategy, covering things from a top-down perspective and giving my views on how to implement one.
But not today. I think I need to clear some things up first that have been on my mind.
  1. What’s the point in having a digital strategy when there are probably a number of different online initiatives around your organisation that don’t know (or care) about the more strategic direction being taken?
  2. Why even plan a digital strategy, when there are simple digital projects that have either failed to get off the ground or have subsequently turned out to be turkeys? (These don’t have to be monumental projects to entirely redevelop your online business, they could be something as basic as a quick microsite that has failed to comply to HTML standards)
Sure, planning an overall approach to all online engagement and interaction is a noble cause. But hoping to just lay this new lush green grass layer over the rubble of bad or missing quality standards or known gaps in your organisation’s digital capability is a recipe for almost certain failure.
Or in other words, forget creating your digital strategy, get your digital tactics right first!
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