British consumers spend more online

According to respondents to The 2014 Parcel Deliveries Usage and Attitude Survey carried out by consumer delivery specialist Hermes, British consumers are now spending substantially more online than those in France and Germany.

Apparently twice as many Brits (27%) have shopped online in the last three months compared to the French (14%) and the Germans (10%).

This confidence in online retailing is also refelected in a greater proportion of each nation planning to use eCommerce channels next year than they did this year. With 42% of British consumers now planning to shop online over the next 10 months compared to 30% of French and 28% of Germans consumers.

One of the more facinating insights in the report is that us British customers are using mobile devices far more to buy items online... 23% compared to 9% and 11% for French and Germans respectively.

However, the most interesting fact from an International eCommerce perspective (something that I've been increasingly focusing on for my own consulting clients) is that home-grown sites are doing a Stirling (pun intended) job of attracting foreign custom, with over a third of German and French shoppers stating they have now bought from a UK online retailer... even beating American and Chinese sites to claim the top spot.

More information is available here:
https://www.hermesworld.com/en/press/press_releases/pm-detail-hermes-ltd-uk_27136.html

Never bet against Google in 2014

Over the last dozen years Google has grown to be one of the most dominant online players, perhaps the biggest. Its current market value is about $350bn and all signs are that it can continue ruling the online space, despite several factors, including:

1.  More and more people using mobile devices for their daily searching and browsing activity
2.  Increased competition from Microsoft’s Bing.com search engine (which has blatantly tried to copy Google’s model and put a lot of money behind it’s promotion)
3. A list of discontinued products that have surprised on-lookers and left some users high & dry (e.g. Google Apps: closed in early 2012 and Google Reader: a feed-based news aggregator which was dropped in July 2013)

However despite Google’s mantra of “Don’t be evil”, which tries to set it apart from the more traditional software and IT services companies... it’s sheer size and might means it can’t help but disrupt any market or segment it decides to move into. From mobile phone operating systems & devices, to the Chrome operating system and a web-based email service (that became the top provider about a year ago) Google continues an upward trajectory. The consequence of this is that it is probably the only company able to challenge Apple in some areas of consumer electronics and communications.

What this means is that betting against Google in anything it decides to do is an unwise move. So if it targets any market or products that your company is in over the next year or so… my advice is, get out.