Writing about Smart Ticketing

In my recent LinkedIn article “The 6 things they should tellabout smart ticketing and don’t” I cover some essential information that I would have found useful before entering into the world of ITSO Smart ticketing.

In this article I mention how: the industry if full of acronyms, Smart ticketing doesn’t necessarily mean smart customers (straight away), the benefits of combining smart ticketing with a decent online proposition, how you shouldn't stop improving the holistic user experience, testing and smart ticketing technical architecture.

This post has turned out to be my most successful article so far, with a large number of views and a few comments too. It has clearly proved to be interesting and engaging. Which is exactly why I wrote it.

AMA : Another Meaningless Acronym

The technical world is filled with Acronyms (I nearly wrote Anacronyms, but that's probably the basis of another posting). Features, processes and innovations are usually given TLA's (Three Letter Acronyms) to make it quicker and easier to communicate.

However, one assumes when you use them, that the other person knows what you're talking about and understands the acronym the same way you do. Here's a few terms you may well hear being used more recently, their official meaning and an alternative suggestion:

UGC
Official: User Generated Content
Suggestion: Uncomplimentary Griping Comments


RSS
Official: Real Simple Syndication
Suggestion: Reading Senseless Subjects


CRM
Official: Customer Releationship Management
Suggestion: Costly Repetitive Marketing


Has anyone got any other suggestions for TLA's alternative meanings?