How O2 is responding to critisism

Although I am currently suffering from having no mobile and data signal for around 7 hours now, it must be nothing compared to the stress O2 must be going through, given the network issues they have all afternoon and evening.

I therefore turned to Twitter tonight to see what is being said on that account. Take a look at this insult from an unhappy customer and the UK online service centre response.

Well done to O2 for being assertive and yet not patronising it it's response.