Christmas & How Twitter Users Love Planning

On the run-up to Christmas 2016, Twitter have released an interesting Infographic about shopping behaviour and using the rather long hashtag #christmasisallaround

There's some interesting findings and some pretty obvious stuff mentioned, but overall it provides a useful insight into the planning of the festive season. Especially by Millennials.

Full PDF version is here

 

Do Hearts Not Stars Indicate Twitter's Plans

So today Twitter has traded the star “favorite” icon / button for a heart-shaped "like" one. This change takes it further away from it's origins as a stream of personal updates to being more of a sociable social network.

The heart, the almost global symbol of affection, moves Twitter closer in interactions terms to Facebook (which has had the 'Like' button for ages), Instagram and even Periscope (the app-based personal video streaming service owned by Twitter which uses hearts as an instant method of feedback).

But does this move also signal something else?

It has been well publicised within the tech & online community that Twitter hasn't been without more than its fair share of issues. Culminating this June with the departure of Dick Costolo as CEO and the instatement to the role of co-founder & Chairman Jack Dorsey. 

Could this move be an attempt to be more like bigger competitor Facebook (which since April 2013 also owns Instagram)? This may make Twitter more popular or useful in the Social Media community... which may in-turn make them more attractive to a buyer. 

But which large tech player would consider buying Twitter at this stage? Something to look-up on Google I suppose :-)

Do not curate, create

Four years ago I wrote a blog post that Content Curation Sucks. Since then I've seen more and more people try to establish themselves as specialists in their field by collating and distributing the same stuff online over and over again. It's boring, repetitive and not at all interesting to most users to see the same stuff published vie social media ranging from Instagram to blogs... but still the legions of 'me to' curators of constant content churn out the same crap.

Why? It baffles me.... really.

Recycling is not the same as original production of thoughts and concepts. It also doesn't make you an expert, just because you repeat and re-tweet the thoughts of others day-in & day-out as if they are your own.

So stop it!

Instead of considering how you are going to republish someone else's work, think about but how you are going to interpret it and develop it with your own ideas and approaches.

Brandjacking is getting tired

I'm a lover of a decent brandjacking, where a brand, campaign, hashtag, etc. gets hijacked by someone else.

However it needs to be done elegantly and with more style or impact than the brand being 'jacked'. If it isn't... then it falls on its face.

And in my opinion this is what Kia have done with their promoted tweets intended to leverage off the marketing mammoth that is XFactor.

Facebook revives Social Commerce, but will it work?

The topic of Social Commerce (or SocialCommerce if you like to remove that middle space to look modern) has arisen again recently with two announcements:

Firstly Twitter a few weeks back allowed a 'buy now' button in its promoted tweet messages.
Secondly today Facebook have announced that they will do something similar and allow online shoppers to click a “buy" button. This will allow them to purchase items in adverts or other posts, without leaving the social network platform.

But will these small but important innovations fuel the much discussed 'social commerce' development of social media?

Or will it merely create further annoyance to Twitter and Facebook users, who already have a significant proportion of monetised screen real estate taken up with promotions and ads?

Social Media Training - do you really need it?

It's almost shocking to see the number of "introduction to Social Media" courses still being touted about. A quick search on Google highlights just how seriously the suppliers of Social Media Training are right now:

And a quick look at the term "Social Media Training" in Google Trends shows that the term is predicted to grow in the number of searches over the next year, albeit less so than when it first appeared on Google's radar back at the beginning of 2009.

So given all this supply and searching for the term, just who are the intended recipients?
I'm sure I can't be the only person who must assume that anyone who wants to understand the fundamentals of Facebook, Twitter and YouTube must have got to grips with the basics of each by now?

Customer Services on Twitter need what?

In a recent rant on Twitter about my mobile phone broadband, I got a response from EE the mobile phone & data network provider. However the response I got wasn't what I expected and this raised a couple of questions in my mind:

1. Why do I need to contact them directly and provide my full name, in order for a company to investigate what was a technical or process issue?
2. Surely by looking at my Twitter account they can see what my name is (and a quick look at my profile will validate this)?

I'm sure EE has it's own reasons for this Twitter Customer Services policy. But I did find it slightly strange that EE want that level of contact and can't be bothered to look up basic publicly-facing information on people.

Will Social Media Experts take over the World?

I once read back in 2007 that since the rate of Elvis impersonators in the World was increasing at such a fast rate, by 2019 a third of everyone on the planet would be one.

However, I now fear that the Social Media Guru Disease is getting out of control. Now rather than the prediction that the population will be filled with an excess of flared sequinned jumpsuit-wearing singers, we could end up with more than our fair share of inexperienced 'Social Media Ninjas' and self-trained 'Social Media experts' setting up training courses in "creating a Facebook page" and running webinars in "how to engage customers using Twitter".

Well... too late, we already have too many of these!

Hayden has now left the building.

Do you have Social Media Guru Disease?

I fear that a new highly virulent strain has gripped the modern world. One that seems to be so infectious it is spreading life wildfire and afflicting nearly everyone it comes into contact with.

What are the symptoms?

1. A delusional state of mind 
2. The constant mentioning of abilities and expertise that the person clearly doesn't have
3. The impersonation of professionals they have occasionally met or seen
4. Constant requests for you to like them or follow them

In case you haven't some into contact with these poor people yet... These symptoms are also accompanied by other physical manifestations, such as the sudden appearance of websites and marketing material claiming to "learn the basics" or "grow your business with Social Media". These messages, like a form of digital graffiti, are now posted all over Linkedin and Facebook... it's almost as if those who are worst affected are using the very channels that fuel their delusions as cries for help.

Yes, Social Media Guru Disease is here people and could be affecting those around you at this very moment.

• Does your partner keep setting up different Twitter accounts for no reason?
• Has your son started drawing large letters (particularly the letter 'F' in blue) on every vertical surface?
• Have you the secret worry that 'Instagram' may not be the covert word for your colleague's drug habit?
• Has an old school friend sent you over 15 request to 'like' their flower arranging business in the last week?

I noticed this disease appear a couple of years back and hoped it wouldn't get out of control. But alas, it seems it might be too late.... I hope not! 

5 ways to spot a crap Content Marketing agency

Content Marketing is this season’s buzz word. Like ‘Social Media’ was a few years back and ‘Web 2.0’ a few years before that… Content Marketing is apparently all the rage now.
Only there’s a big problem with that.

To try and fill the gap between client expectations and delivery of these, a bunch of agencies have recently cropped up offering: Content strategy, Content Marketing, In-bound marketing and the rest. You know the ones… they email you all the time (well, they fill up my ‘Promotions’ tab in Google Mail – which I now treat like a second inbox for spam) and make it seem like they are a reputable company and not just a bunch of people jumping on the latest digital bandwagon.

Yes, there will be the odd one out there who has actually done what they say and possibly for some brands you may have actually heard of. But a lot of them have either just re-purposed their existing Search Engine Optimisation efforts or may have worked out how to do the basics in Google Analytics (e.g. look at in-bound source URLs, print out a PDF of landing page bounce rates, etc.).
So here’s my tips on the ways you can spot a crap content marketing agency:

1. They send you an email such as “understand blogging basics” or “free website content review” when they've not even looked at your site
2. They don’t actually have any content creation and copy writing skills (they typically only offer to suggest blog posts or to analyse what you've already written)
3. They have spelling or consistency mistakes across their website (an obvious sign of poor content quality) 
4. Despite claiming to have been doing “Content Marketing for years” their own twitter feed and blog posts go back less than 12 months.
   (And watch out for the tell-tale sign of sudden flurries of blog posts all written around the same time, and then large gaps where they haven't been bothered)
5. They make wonderful sweeping statements like “you need to increase brand engagement” with no indication of how you actually do this, let alone measure it.

So. Did I miss any points? Let me know. 

Social Media and the 'me too' society

We live is a wonderful world, full of fun and great experiences. But look again and you'll see a profound lack of originality. Creatures mimic other creatures, fashion copies fashion and artists emulate other artists in an effort to show their skills. And the same could reasonably be said about the online industry... where words like 'best practice' and 'conventions' are typically uttered by us all. When what we really mean is... "This is what everyone else does, says or thinks; so we're gonna do the same".
Sound familiar?

Perhaps the online problem is exacerbated by social media. Do social networks like Twitter and Facebook encourage the herd mentality and actually stifle original thinking?  Quite possibly.

Social Media has been described as the ultimate echo chamber, a place where thoughts uttered are repeated (or retweeted) and bounced around until some become folklore and even cited as fact.
I see it with my own eyes all the time when posts are 'curated' (In other words: stolen, passed off as someone else's or just made to look like the poster has found the work & shared it... rather than simply removing the name or Twitter handle of the originator).

It seems that in the 'me too' society, nobody wants to be left out and everyone wants to claim the credit for everything. And quite frankly... This gets my goat. Social Media has a lot going for it, it's able to be a great source of original thought and innovative ideas. It's just a shame that so many people act like virtual sheep on sites like Twitter. Perhaps that's why they call it 'following' after all.

MP's tweet shows effect of social media

Tonight during the 'Red Nose Day" (a TV charity event that raises money for UK and African causes) Fiona Mactaggart (@fionamacmp) the Conservative MP for Slough tweeted the following message:
" I will give £1.00 to Comic relief for every retweet of this message before 9pm"

Come 9pm the total re tweets of her message totalled 14,268 in number.

Now some people have criticised Ms Mactaggart for blatantly buying RT's whilst others have praised her altruism.
Either way, it looks like she is going to stick to her pledge and write a cheque out for the full amount.

Burger King loses Twitter account to hackers

In the last hour or so the US Twitter account of global fast food restaurant seems to have been hacked.

To add insult to injury, the account now displays the logo of rival McDonalds and the account description:

BURGER KING® USA official Twitter account. Just got sold to McDonalds because the whopper flopped =[ FREDOM IS FAILURE℠. mcdonalds.com

I'm sure I don't need to remind those who manage social media accounts for large and possibly contentious clients that they need to have decent passwords and should change them regularly....

I am still not using Google Plus

There are enough things in my life to keep me busy (and provide a distraction) including the time I spend online. Of that online time I now spend a lot more of it blogging and on Twitter than I used to, mainly because this is where I get the most benefit and get my news. This therefore means I spend less time on Facebook as well. So although I can instantly communicate with friends and family there, I really don't use it as often as I used to.

As for Google Plus (Or Google+ as some call it), I've never really got into it and still don't really see the purpose of it. Sure, some friends use it and some business contacts are 'hanging out' there, but for me I don't need either another personal social platform or another business-orientated social network.

Perhaps, like the Dunbar's Number (the amount of people somewhere between 100 and 230 that it becomes almost impossible to sustain social relationships with), there's also a maximum number of Social Networks that the average human is capable of using at anyone time? For me it is around 4 (if you include the two blogs that I write for, plus Twitter and Facebook), but for others it might be higher or lower.  This might also go some way to explaining why I don't really find Pinterest Pinteresting and why Instagram hasn't gripped me.

I'm also not going to force myself to use Google Plus. Yes, I am aware that there are quite possible positive effects for using it (e.g. for SEO) and this does not mean other individuals or organisations shouldn't use it as a social media channel. It's just not for me right now... or at least until I stop doing something else and get less distracted!

Are UK Financial Services cracking Social Media?

To a large extent the Financial Services market in the UK is still finding its feet with Social Media. This is strange, considering they have typically been at the cutting edge of digital adoption. Sure, most companies in this sector have raced to use Twitter and Facebook, but in my opinion a lot (and especially the bigger players) are still at the early stages of the Social Media Maturity Matrix.


However the  comparison sites are proving to be better at engaging customers with this channel than high street banks. Compare The Market’s position at the top of Stickyeye's recent Online Consumer Finance
Intelligence Report for social media reflects the online and offline branded campaign to “Compare the Meerkat”. The report gives the aggregator one of the highest engagement scores, despite claiming:

"Among the retail banks, social media remains a relatively under developed channel, with many operators not integrating their main site with key social media assets such as Facebook and Twitter.."

The UK however should look to the USA, where some FS companies have really found their way in this space:. For example American Express has been at the forefront of Social Media since launching its first online community in 2006 and then launching OPEN Forum a year later (a community project which focuses on small business owners).

Is the concept of a page now defunct ?

The page is a metaphor that has existed since the web began. It's a simple device that allows users to navigate around the Internet easily and provides a unique location for each individual piece of content & functionality. Big sites have a lot of pages and even bigger sites have loads, that was the way of the web.

However, there are several current trends that could see the end of the page paradigm as we know it:

1. Parametised search

Have you ever gone to a major ecommerce site (e.g. www.johnlewis.com) and started to browse their catalogue of products? If so, then you may have noticed that the multi-select options, typically shown down the side, allow you to repeatedly filter your choices. In a lot of cases this doesn't refresh the page, but just redisplays the available products in the main viewing area. 

2. Browser address bar prominence

As browsers such as Internet Explorer and Firefox have developed over the years, the actual address bar showing the URL has become less prominent. So much so that for a lot of users, this once obvious feature is now relegated to a small letterbox more useful as a way of seeing if a site is secure (using https and sometimes turning green to depict an extra level of security). Conspiracy theorists may say this is a ploy by the browser makers of reducing our dependency on URLs as a way of navigating the world wide web, however I think it's just a natural move to provide more screen real estate and a sign of how the address bar has become less used (perhaps as we now follow more links from Social sourced?).

3. Constant scrolling 

If you use sites like Twitter and LinkedIn you will notice that you no longer have to click 'next page' or anything similar when you get to the bottom of the page you are on. Instead the next set of tweets, timelines, results, etc. automatically appear. This use of clever results that display more when you need them may seem useful, but what if every site did it? Would you ever need more than one page of results? 

And more to the point.... What if Google and other search engines now did this? 

(For one thing, it would certainly make the client demand of "get me on the first page of Google" far easier to achieve)

How O2 is responding to critisism

Although I am currently suffering from having no mobile and data signal for around 7 hours now, it must be nothing compared to the stress O2 must be going through, given the network issues they have all afternoon and evening.

I therefore turned to Twitter tonight to see what is being said on that account. Take a look at this insult from an unhappy customer and the UK online service centre response.

Well done to O2 for being assertive and yet not patronising it it's response.

Show me the Social Media money!

My, I must be getting sensitive after all these years in the digital industry. I've just got a bit annoyed after reading a single tweet.
No, it wasn't a rant by one of the angry accounts I follow, nor a bigoted response to a pressing social matter... It was this one:
"The number one objective for social media strategists is to evangelise a new initiative"
(I've withheld the name of the person who tweeted this, but if you have the skills.... You can find out who it is yourself).
No!
In my honest opinion this is NOT the first objective of anyone in social media, let alone someone responsible for the strategy.
Let me explain...
I believe that the most important role of anyone in any company is to support the organisation in its business objectives and responsibilities. These typically are to make money and reduce costs.
Sure, it is also the role of most employees to: take responsibility for their work, think innovatively (although perhaps more those in a more supervisory / management position) and question traditional business practices. But for a social media strategist to consider the evangelising of a new initiative as their principle role..... Is surely missing the point?
Are they not there to: asses, measure, understand and come up with strategic initiatives that make a difference to revenue, operational efficiencies, brand value, etc.?
I would very strongly reconsider the position of someone employed at a senior strategic level who does not understand this economic fundamental.

Clarification:
I'll keep my original posting above, but provide clarification after some subsequent information has come to light (thanks Gabrielle). The Tweet I referenced was not actually the thoughts of the person (Jeremy) who tweeted it: https://twitter.com/#!/jeremywaite/status/179667787705364481
but a quote from someone else at SXSW who made this statement.

Sponsoring the Ealing Tweetup

For about a year now I've been running the Ealing Tweetup. An informal social media networking event in West London that brings together a diverse range of (mainly) local business people, politicians, bloggers & journos, digital industry types and other interesting folks from many walks of life…  With live music - and sometimes even free pizza courtesy of the host, Tom at the Rose & Crown, the events are proving a great success with anything from thirty to over 200 attendees joining to meet fellow twitter users and expand their networks!  

What is becoming increasingly hard, however, is to find corporate sponsorship for the event. Even in these tough financial times, we have had companies willing to sponsor/donate money to provide a first drink at the bar or to pay for the band. But we cannot always go knocking at the same doors, so with the next Ealing tweetup now less than 5 weeks away and taking place on Thursday 1st March... I thought I would explain what any potential sponsor might get in return:

1. Association

The Ealing Tweetup is one of the most well-known and successful London Social Media events. Linking with the night automatically boosts an organisation's ‘social currency’ and builds awareness of their brand online via event Tweets and subsequent press releases. Previous sponsors have associated themselves with the event to improve their visibility in Ealing and with the wider community....and not just in Greater London, but also further afield (we've had attendees from East Anglia, Scotland and even Sau Paulo, Brazil).

With Social Media constantly growing in popularity and increasingly integrated with corporate marketing, PR and commercial targets, this is the ideal time to partner with Tweetup events.

2. Knowledge

Understanding and participating in Social Media can be quite daunting to the inexperienced. The Ealing Tweetup provides the ideal opportunity for a company marketers and managers to meet with a variety of practitioners, from in-house Social Media mangers to PR agency directors .... or even just normal average people who now follow, post and ‘retweet’ as part of their daily lives. From finding information on the latest blogging platform through to ways legitimate of building up your followers, attendees of all experience can learn something new.

3. Marketing visibility

Previous tweetups have been attended by journalists, bloggers, BBC presenters and senior political figures including the Deputy Mayor of London. Consequently it provides a fantastic vehicle for any marketer to promote their company. The sponsor has the opportunity to place banners alongside the band which are usually captured in photos and videos throughout the night; and then in the nature of Twitter, will be constantly posted online. The sponsor will get numerous mentions in blogs, online press postings and even local & regional newspapers.

4. Search Engine Optimisation assistance

Links are the currency of the World Wide Web, with search engines such as Google using them as the key indicator of your site's online gravitas. This means that when someone mentions your company in a post and link back to your website….. you can gain a better foothold on search engines. Therefore one of the many benefits of being a sponsor is the number of online mentions your company will receive in association with the Tweetup. 

What's better than Twitter being free? Being reliable!

Connecting to Twitter tonight, I saw the attached screen indicating
that Twitter was down for maintenance. Sure, it wasn't the 'Fail
Whale' more usually seen a year or so ago:
http://press20.blogspot.com/2010/06/twitter-fail-whale.html
But this wasn't the expected user experience.
Now does anyone else find it strange that one of the largest Social
Media platforms actually has to stop its service for some users to
carry out changes, etc?
Surely Twitter by now has worked out how to provide a 100% available
service to its users? You don't find Google or Facebook putting up
holding pages claiming they are unavailable....