Friday, February 1, 2008

Carphone Warehouse removes blog

I am disheartened by the news that Charles Dunstone has stopped his Blog on the Carphone Warehouse site:

Does this not send out some very clear messages?

1. That its ok to pull the Cheif Exec's blog off the corporate site without warning
2. That its ok for him to gradually reduce his blogging activity as the customer service of his product reduces
3. That CW believes that the removed blog somehow causes less reputational damage than the Cheif Exec's apologies remaining online (for existing and future customers to see)

Perhaps he said something that contravened the Data Protection Act
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