In a recent rant on Twitter about my mobile phone broadband, I got a response from EE the mobile phone & data network provider. However the response I got wasn't what I expected and this raised a couple of questions in my mind:
- Why do I need to contact them directly and provide my full name, in order for a company to investigate what was a technical or process issue?
- Surely by looking at my Twitter account they can see what my name is (and a quick look at my profile will validate this)?
I'm sure EE has it's own reasons for this Twitter Customer Services policy. But I did find it slightly strange that EE want that level of contact and can't be bothered to look up basic publicly-facing information on people.
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