Why would I trust an AI Agent to automatically book a rail ticket on my behalf (e.g. without my input beyond an initial prompt / request)?
The answer lies in using a combination of AI and factual data sources. A technique called Retrieval-Augmented Generation [RAG].
RAG thus relies on merging the usefulness of AI with trusted information from official sources (e.g. rail timetables published as Open Data and data purchased from a reliable supplier, such as local events)
This helps to eliminates hallucinations, by enabling autonomous agents to plan, recommend products, and potentially execute complex, multi-step transactions.
There's therefore no reason in my mind not to use RAG to also query customer specific data such as transport preferences and previous journeys made. Provided it's done securely.
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