Currently there's several rail journey planning projects at a decent technology level (TRL6 and above). So the next logical step is to enable a machine user (not a human user) to complete the entire online transaction process autonomously and at scale.
Sure there's a few hoops to jump through. But these aren't really technical, they are mainly trust and consent based. E.g. how is a Customer going to safely give permission to an AI to use their online account and their payment details?
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