Should we trust AI Agents for transport?

Generative AI still hullucinates e.g. makes stuff up. This is because Large Language Models (LLMs) predict the next likely word, rather than checking facts. So they often "guess" the answers.

As an example in the transport sector...

A customer-service chatbot on the Air Canada website told a traveler they could claim fares that did not exist (a Canadian tribunal later ruled the airline was legally liable for its chatbot's hallucination)

The landscape of AI hallucinations therefore highlights both progress and ongoing challenges. 

So why trust AI Agents for automating ecommerce transactions?