Public Transport Journey Planning using AI is now becoming easier and relatively commonplace for multiple modes and different use cases.
(Perhaps because trusted transport Open Data from public sources is now so prevalent across the UK?).
This recent email I've received from OpenAI exemplifies what I mean.
But Agentic Commerce isn't about creating anonymous journey plans for everyone.
Agentic Commerce is specific to the individual and their transport needs. It's the addition of more user preferences and the storing of customer information to create a bespoke digital rail booking service for each user.
So next time someone says they are using AI for transport journey planning... I will have to question if it is really Innovation, or just what is expected from AI now. And perhaps the real innovation public transport is cracking how to fully automate the Agentic Commerce process.
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