Friday, July 25, 2008

Comcast digital care manager deserves praise

Having just read this article from the New York Times, about Comcast's Digital Care Manager responding to bloggers and using twitter, I assume that Frank Eliason is the exec mentioned in my previous posting on this subject. If he is, I am impressed by his commitment to his role and customers, he deserves praise (and hopefully the rewards for managing a growing team with an increasing profile).

Note:
You can use http://www.twitterscan.com/ to freely monitor the conversation across http://www.twitter.com/ and even have an RSS feed provided.
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