Monday, March 29, 2010

Join the conversation, or else...

As a lot of brands have found out that their customers (current, lapsed, potential,, etc.) are a social bunch. They've also found that if you have a brand and don't give them a platform to vent their concerns as well as their praise, they go and create one anyway. And these days, given the ease with with anyone can create a Facebook fan page or similar place, there will be a dozen different conversations going on about the same topic in next to no time.

But several brands have found that it is wise to not just join the conversation, but to provide a central place where discussions about them can be had.

Toyota, following the recent recall troubles it has had, decided to team up with Techmeme.com to create: http://toyotaconversations.com/. This is a site where you can see all social media buzz about the ongoing issue as well as Toyota's own ongoing information.

Nokia have done a similar thing with their site http://conversations.nokia.com/ where they have turned a blog into an entire communication platform including video & podcasts as well as some fun applications.

However UK fashion retailer ASOS have taken this one step further with http://www.asosfollowsfashion.com/. Launched earlier this month, the site allows you to quickly see the aggregated Twitter messages from people and brands in the fashion industry, including ASOS's competition. This is a bold move to try and curate not just its own brand messages, but those of the entire online fashion communication space.

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