Tuesday, December 9, 2008

Risky Business

The more people interact on the Internet, the more risk they are subjecting themselves to. For example: we're told that the more information you post up about youself on social networking sites, the more likely you are to be the subject of a phishing/social engineering/etc. attack

But what about when you're a company employee, and you decide to interact on behalf of your company? How does the company minimise the risks of saying something incorrect in a situation where you are trying to encourage human interaction and generate a real community?

My recommendation is to make sure that you have a clear set of social media moderation guidelines. If staff don't know the rules, how can they follow them?

However, what if your employee is trying to cultivate their own personal brand? What if they are trying to own the conversation? (Well Jeremiah has a very similar blog post today, with some suggestions on how companies may try to manage this issue.)

One thing is for sure, personal brands are here to stay and some companies actively encourage the employment of them. Rather like an actor for a film, they are hiring an individual to play the lead role. But well known actors expect to make their own changes to the script and of course they have their nuances and traits that make them popular and therefore social. This is very different to giving an unknown some specific lines to say verbatim and its something that film studios have lived with for years...

I'm just not sure that the digital communication space is any different.
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