Instead, and after what seemed like a long wait (although it may have been only a few minutes), I was given the image below:
To some users, this may seem like a well-designed error page, something that shows that Hilton cares about such eventualities. But for me, this wasn't the message I took away. Instead all I saw was a closed door with the handle down and the online equivalent of a 'do not disturb' sign hanging there.
Was this really the message Hilton wants to give users who have already had poor site experience?
