There is some debate going on at the moment about whether companies are able to engage in social media. The crux of the issue is whether a company, in essence a body made up of a number of individuals can communicate as a single entity.
One opinion says that humans connect to humans and its not the domain of brands:
Shel Israel makes this point clearly here:
http://redcouch.typepad.com/weblog/2007/12/can-brands-be-s.html
However the alternative view is that companies need to be able to exist in the social media space and engage in dialogue and interactions with their customers/users/influencers
Forrester have been advocating this approach for almost a year now and their 'Groundswell' book and their article that covers 5 main reasons for companies to get involved:
Listening
Speaking
Energizing
Supporting
Embracing
Their more recent blog posting about this subject goes into more depths.
Where are you on the Purist - Corporatist scale?