http://www.jason-roe.com/blog/free-ryanair-free-flight-bug/
If indeed it really was staff at Ryanair hurtling the abuse.... then not only is this another PR own-goal for the company, but perhaps someone should point out that their time could be better spent investigating & fixing issues than being rude on someone's blog?
Update:
Ryanair has confirmed that it was a member of its staff who commented on Jason Roe's blog last week. However the complete response from Stephen McNamara of Ryanair has left many bloggers even more dumbfounded.
"It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again."Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel".
Oh.... how silly can this all get?
2 comments:
I think Ryanair are just taken the piss out of their customers.
http://www.timesonline.co.uk/tol/travel/news/article5815088.ece
They're taking "treat your customer like shit" to a whole new level ;-)
Boudewijn, thanks for making me laugh on a Monday morning. Yes, they definately have taken their customer service to a new level.(I'll not make any daft jokes about 'spending a penny', etc.)
However, I wonder if they would charge people such as pregnant women or disabled people who needed to use the toilet?
Lets see if they listen to the public this time....
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