Wednesday, February 11, 2009

Online retailers fail on email customer service

Figures released today from the the eDigital Research survey of 39 UK eTailers , has, Amazon and Asos claiming the top three slots this year . However many of them provide poor customer service by email.

eConsultancy goes into more detail and give specific examples of which online retailers do well (and which ones don't):

More details are available if you download the report:
(I'm waiting on my one right now)
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