Figures released today from the the eDigital Research survey of 39 UK eTailers , has Play.com, Amazon and Asos claiming the top three slots this year . However many of them provide poor customer service by email.
eConsultancy goes into more detail and give specific examples of which online retailers do well (and which ones don't):
http://econsultancy.com/blog/3282-etailers-need-to-work-on-customer-service
More details are available if you download the report:
http://www.edigitalresearch.com/news/item/nid/849753604
(I'm waiting on my one right now)
No comments:
Post a Comment